Customer support
Need help with the website or the Shirwell Music app? Use the contact details below, chat with our AI support assistant (gold button at the bottom-right of any page), or email us. Include your device type (iPhone/Android), app version, and what you were doing when the issue happened.
Customer support
Shirwell Entertainment (Shirwell Bancan) — help with the website, music player, newsletter, subscriptions, and the Shirwell Music app.
- Customer support URL
- https://shirwel.com/support
- Phone
- Email shirwellentertainment@gmail.com — phone support line coming soon.
AI support chat
Tap the chat button on any page for instant help with music playback, CDs & vinyl, flowers, signing in, and common questions. For complex issues, the assistant will point you to email support.
Quick checks
- Update the app to the latest version.
- Restart the app if audio won't play.
- Check your network connection (Wi‑Fi / mobile data).
- Try again later if you see a temporary loading error.